Contact Us
Email Support
Send us an email and we'll get back to you within 72 hours.
Email Address:
support@forgetti.co.uk
Please include your name, email address, and a detailed description of your issue or question.
How to Contact Us
To get help with Forgetti, please send an email to our support team.
What to Include:
- • Your name
- • Your email address
- • A clear description of your issue or question
- • Any error messages you're seeing
- • Steps to reproduce the problem (if applicable)
Response Time
We typically respond within 72 hours during business days.
Frequently Asked Questions
How do I create my first voice note?
Open the Forgetti app and tap the microphone button. Start speaking and tap again when you're done. Your voice note will be automatically transcribed and saved.
How accurate is the transcription?
Our transcription uses Google's advanced speech recognition technology, which provides high accuracy for clear speech. Background noise or unclear pronunciation may affect accuracy.
Can I edit my transcriptions?
Yes! Tap on any transcription to edit the text. You can also add tags and organize your notes for easy searching later.
How do I search through my notes?
Use the search bar at the top of the app. You can search by keywords, tags, or even the content of your transcriptions.
Is my data secure?
Absolutely. We use industry-standard encryption and security measures to protect your voice notes and personal data. Your privacy is our top priority.
Can I use Forgetti offline?
You can record voice notes offline, but transcription requires an internet connection. Your notes will be transcribed once you're back online.
Troubleshooting
Poor Transcription Quality
- • Speak clearly and at a normal pace
- • Reduce background noise
- • Hold your device closer to your mouth
- • Check your internet connection
App Not Responding
- • Close and reopen the app
- • Restart your device
- • Check for app updates
- • Clear app cache if needed
Sync Issues
- • Check your internet connection
- • Ensure you're signed in
- • Try refreshing the app
- • Contact support if persistent
Still Need Help?
If you're still experiencing issues, please email us with:
- • Detailed description of the problem
- • Steps to reproduce the issue
- • Your device and app version
- • Any error messages